Videos won't play in Chrome

Check your extensions, plugins, cache, and cookies

Some video issues are caused by Chrome extensions, plugins, or something saved in your cache or browser data. Here are four quick and easy steps to troubleshoot and fix the problem.

Step 1: Update Chrome

You might need the latest version of Chrome to play your video. Learn how to update Chrome for your computer and mobile device.

Step 2: Turn on JavaScript

Your video might require JavaScript. YouTube videos, for example, won't run without JavaScript.

  1. On your computer, open Chrome.
  2. At the top right, click More More and then Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click Javascript.
  6. Turn on Allowed (recommended).
  7. Go back to the site you were using, and click Reload Reload.

Step 3: Reset your Internet connection

Your Internet network might be causing problems with video playback. Try resetting it:

  1. Turn off your computer or mobile device.
  2. Unplug your modem and your wireless router, if it’s a separate device.
  3. Wait for about one minute.
  4. Plug in your modem and wait until all the lights have stopped blinking.
  5. If you unplugged your router, plug it back in and wait until the lights have stopped blinking.
  6. Turn on your computer or mobile device and try playing your video.

Step 4: Check your extensions, plugins, cache, and cookies

Some video issues are caused by Chrome extensions, plugins, or something saved in your cache or browser data. Learn how to troubleshoot and fix the problem:

To see if an extension is causing problems, try playing the video you're having trouble with in Incognito mode.

  1. To see if an extension is causing problems, try playing the video you're having trouble with in Incognito mode. Learn more by clicking here: Incognito mode.


If that solved your issue, turn off your extensions or Adobe Flash temporarily. Then turn them back on one-by-one to see which extension or plugin is causing the problem.

If this doesn't work, try resetting Chrome to its default settings. This will turn off your extensions and plugins. 

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